Troubleshooting 31
Data Issues
Problem Troubleshooting Remedy
Loss of data on
surface track
Check track to be secured
properly to mounting
surface
Use proper fastener to secure track.
Check track to be level Spacers may be required to correct.
Check track to be
connected to next section
of track without gaps
between sections and
ensure they are both level
with each other
Secure ends with proper fastener. Spacers may be
used between ceiling and track to make the track
level. Ensure that both track sections are level with
each other at the joint. If track pieces are not
level, remove or loosen the ceiling fastener from
one piece, align to the other piece of track,
refasten track to ceiling, making sure tracks stay
aligned. Verify track system is not sagging and no
gaps exist between sections of track.
Make sure the end sections
of track have been properly
secured to mounting
surface
Secure track ends to surface with proper
fasteners.
Loss of data on
suspended track
(cable or
pendant)
Check that the joined track
sections have been joined
by pendant clips
Track sections must be joined by pendant clips.
See
Two-inch Pendant Clip on page 44
and
Four-
inch Pendant Clip on page 45
Check for proper number
of suspension points based
on the load applied to the
track (see
Suspended
Physical Load Capacity on
page 10
)
If the number of suspension points is less than the
recommended number, remove some of the load
or add suspension points.
Check track to be level
Use a level and place on track. Make necessary
changes to cables or adjust pendants.
Check mounting surface to
be level
Use a level and place on mounting surface. Adjust
cables or pendants accordingly.
No data
through current
limiter
Check overcurrent device
on limiter
If tripped, reset overcurrent device.
Check that end feeds are
correct and able to transfer
data
If incorrect end feeds are installed, reorder correct
ones.
Check track to be data bus
equipped
Order correct track if not equipped with data.
Check that the breaker is
the correct amperage for
the track installed
Change breaker to correct amperage required.
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