120
121
7
Description What should I do?
The pump was
dropped
Stop drug delivery and disconnect the infusion set from body. Remove the reservoir and the infusion set.
Remove the rechargeable battery from the device. Inspect the outside of the pump and rechargeable
battery for cracks or damage. Restart the device and monitor the start‑up process. The full display must
always appear. If there is no visible damage on the pump and rechargeable battery, then you can fill a
new reservoir and continue treatment with a new infusion set. If the pump is damaged, contact Customer
Service.
There is drug
solution in
the reservoir
compartment
Stop drug delivery and disconnect the infusion set from body. Remove the reservoir and the infusion set
and dispose of both. Remove the rechargeable battery from the device. Clean the pump and rechargeable
battery with a paper towel and inspect both for cracks or damage. Restart the device and monitor the
start‑up process. The full display must always appear. If there is no visible damage, then you can restart
treatment. Always use a new reservoir and new infusion set. If the pump is damaged, contact Customer
Service.
Vial not emptied
If the vial has not been emptied completely during filling, then repeat the filling process with a new reservoir
and a new vial. A small amount will always remain in the vial after the filling process.
Self‑test, no
signal
Remove the reservoir and reinsert it, select "New reservoir", and follow the instructions in
Section
3.1
.
If you still don't hear an acoustic signal or only one acoustic signal during the self‑test, then the pump
is defective. Contact Customer Service.
Description What should I do?
The reservoir
compartment
or other parts
of the pump are
contaminated or
contain water
Stop drug delivery and disconnect the infusion set from body. Remove the rechargeable battery from the
device. Remove any contaminants (grains of sand, dust particles, etc.) from the reservoir compartment
by gently tapping the pump against the palm of your hand or another soft object. Never strike the device
against a hard surface. Inspect the connection to the reservoir for contaminants as well. Then clean the
device with a damp cotton cloth. Dry any dampened areas with a dry cotton cloth or paper towel. Inspect
the pump and rechargeable battery for cracks or damage. Restart the device and monitor the start‑up
process. The full display must always appear. If there is no visible damage on the pump and rechargeable
battery, then you can restart treatment. Always use a new reservoir and new infusion set. If the pump is
damaged, contact Customer Service.
Incorrect
language set
Press (lower right) to switch to the menu and consecutively select the following:
‑ Number 3
‑ Number 3.1
Then select the desired language setting in Section
5
Pump will not
start
If the pump will not start, this may be due to the following:
The reservoir has not been changed or was changed incorrectly. Follow the corresponding instructions in
Section
3.1
.
The pump has not yet been prepared. Follow the instructions in Section
4.3
to correct the error
.
The "Start" button was held and pressed too long or not long enough. Follow the corresponding
instructions in Section
3.4
.
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