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Eversense XL CGM User Guide
17
App
Q: What will happen if I re-install the app?
A: Upon re-installing the app, the app will download
historical data only from the last 3 days.
Q: What version of the app is installed on my
mobile device?
A: You can find the app software version by tapping
Menu > About > Product Information.
Q: How will my app be updated?
A: Visit www.eversensediabetes.com for instructions
on updating the app software.
Q: What devices are compatible with the
Eversense App?
A: Visit www.eversensediabetes.com for a list of
compatible devices.
Q: Can I still use the same smart transmitter if I switch
to a new mobile device?
A: You will need to install the app on your new mobile
device and pair it with your smart transmitter. The last
3 days of historical data will be synced to the app on
the new mobile device.
Q: What is the Do Not Disturb option?
A: When Do Not Disturb is enabled in the Eversense App
Settings, the smart transmitter will stop providing
vibratory notifications for non-critical alerts. Critical
alerts will still be provided via on-body vibe alerts. All
alerts and notifications will continue to be provided on
the mobile app.
Note that the Do Not Disturb feature on your
smartphone overrides the Do Not Disturb option in
the app. So if the Do Not Disturb feature on your
smartphone is turned on, you will not receive the alerts
on the smart transmitter or in the app.
Q: Why does my status bar say “syncing”?
A: “Syncing” will appear in the status bar when the app
on your mobile device is connecting to your smart
transmitter.
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