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Eversense XL CGM User Guide
17
Sensor
Q: Can the sensor be inserted in another body part
besides my upper arm?
A: The Eversense XL CGM System was only tested in the
upper arm during clinical studies.
Q: When do I need to replace my sensor?
A: Your system will provide glucose readings for the
operating life of the sensor, which may be up to
180 days. You will receive periodic notices
(30, 14, 7, 3, 2, and 1 day prior) to remind you when
the sensor needs to be replaced. Contact your
doctor to schedule a sensor replacement.
Q: Where can I find the sensor serial number?
A: You can view the sensor serial number by tapping
Menu > About > My Sensor.
Q: I have just linked a sensor and smart transmitter for
the first time, but the insertion date and/or time
do not show when I tap About > My Sensor.
A: It may take up to 10 minutes for the linking process to
complete. Be sure the smart transmitter is on top of
the sensor. Confirm the LINKED SENSOR screen
shows a check mark for Linking Process Complete.
Navigate to the MY GLUCOSE screen and wait
about 2 minutes. Return to the MY SENSOR
screen. If the correct insertion date and time are still
not displayed, follow these steps:
1. Remove the smart transmitter from the insertion
site. Connect it with the charging cable and power
supply. Plug the power supply into the wall outlet
and then unplug it and disconnect it from charging
cable.
2. Replace smart transmitter over sensor. Navigate
to About > My Sensor and confirm correct
insertion date and time. If problem persists, contact
Customer Support.
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