131
Eversense XL CGM User Guide
17
Q: Why do I see a “New Sensor Detected” notification?
A: This message appears when your smart transmitter
detects a new sensor so you may link the smart
transmitter and sensor. The smart transmitter can only
be linked to one sensor at a time. If you see a New
Sensor Detected message and you already have
a sensor inserted and linked to your smart transmitter,
tap Not Now. If unsure, contact Customer Support
for more information.
Q: I have just linked a sensor and smart transmitter but
the About > My Transmitter does not show the
correct Current Phase.
A: It may take up to 10 minutes for the linking process to
complete. Be sure the smart transmitter is on top of
the sensor. Confirm the LINKED SENSOR screen
shows a check mark for Linking Process Complete.
Navigate to the MY GLUCOSE screen and wait
about 2 minutes. Return to the MY SENSOR
screen. If the correct Current Phase is still not
displayed, follow these steps:
1. Remove the smart transmitter from the insertion
site.
2. Connect it with the charging cable and power
supply.
3. Plug the power supply into the wall outlet and
then unplug it and disconnect it from charging
cable.
4. Replace the smart transmitter over the sensor.
5. Navigate to About > My Transmitter and
confirm Current Phase is correct. If the problem
continues, contact Customer Support.
Q: Why did my CGM System re-enter Initialisation
Phase?
A: You will re-enter Initialisation Phase for any one of
the following reasons:
• Calibration period has expired without you having
entered a fingerstick test value.
• 3 or more blood glucose readings are significantly
dierent than the current sensor glucose readings.
• Your smart transmitter has not been charged
within 16 hours of the empty battery alert.
• If you manually change the time on your mobile
device your smart transmitter will sync and reinitialise
to your mobile device.
To Next Page
Loading...
