HD9084 HDTV Caption Encoder Manual
Page 6-10 TROUBLESHOOTING
After reviewing the website and calling Evertz customer service, you will be asked for specific technical
information, which should be prepared in advance for speedy assistance:
• Serial number of unit.
• Firmware version of the caption encoder. This is displayed on the front panel display by
pressing GENERAL on the front panel of the HD9084 encoder.
• Which serial ports and modem ports (A through E) are being used on the encoder?
• What captioning or teleprompter software is being used to control the encoder? (manufacturer,
product name, revision number)
• Is this a new installation, or was the unit functioning in your system previously?
• Did the problem occur after installing some new hardware or software?
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