Evident DP75 - Troubleshooting

DP75
If problems occur, please review the following list and take remedial action as needed.
If you cannot solve the problem after checking the entire list, please contact our local distributor for assistance.
Phenomena Cause Remedy Page
Software will not start. The software is not installed
correctly.
Please re-install the software
properly.
19
Live images are not displayed. The camera head and PC are not
connected properly.
Turn off the power of the PC
and reconnect the camera and
PC with the interface cable
correctly.
17
The microscope illumination is
off.
The optical path selection of the
microscope is not set on the
camera side.
The illumination light quantity of
the microscope is not adjusted
correctly.
The focus of the microscope is
not properly adjusted.
Turn on the microscope
illumination.
Set the optical path selection
of the microscope on the
camera side.
Adjust an illumination light
quantity of the microscope
properly.
Adjust the focus of the
microscope correctly.
-
Sensitivity, exposure mode,
exposure time, level adjustment,
etc. are not set correctly.
Set the sensitivity, exposure
mode, exposure time and level
adjustment correctly.
(Online
help)
The live image frame rate is slow. The PC does not meet the
operating environment
requirements.
Please check the specifications
of the PC.
7
Still images cannot be captured The camera head and PC are not
connected properly.
Turn off the power of the PC
and reconnect the camera and
PC with the interface cable
correctly.
17
DP2-TWAIN, cellSens, or PRECiV
is performing the processing
after an image was captured.
After an image was captured,
wait for the processing to
finish, then capture the next
still image.
In some cases, press the
"Cancel" button displayed on
the status bar and try to
import the image again.
(Online
help)
cellSens / PRECiV is performing
processing such as file saving.
Wait for the processing such
as file saving to finish, then
capture the next still image.
(Online
help)
There is a PC memory shortage. Close other software before
importing still images.
Save any unsaved images.
-
Images are too bright. Exposure compensation is set
on the + side of the appropriate
Reset the exposure correction
value to 0, and then set an
(Online
help)
12. Troubleshooting
27
12. Troubleshooting