3. Customer Assistance
If the suggestions given in the previous section do not enable the problem(s) to be resolved, contact
your retailer or one of the Evolis help departments.
Evolis Internet site
At the Evolis Internet site you will find technical
information about the:
• printers,
• printer drivers,
• software,
• consumables and accessories.
Contacting an Evolis retailer
When you call an Evolis retailer, you must be near your
computer and be ready to supply the following information:
➤ The type and the serial number of your printer
➤ The type of configuration and the operating system which you are using
➤ A description of the incident that occurred
➤ A description of the steps which you have taken to resolve the problem
Printing a test card enables certain technical information appropriate to your printer to be recor-
ded. We recommend that you print it at the initial use and keep it to hand.
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