© Boule Medical AB, March 2018. Article no. 1504496 Page 77
9. Troubleshooting and System Messages
Troubleshooting
Communication Issues
This section contains information regarding errors associated with printers.
Issue Solution Cause
The printout has unusual
layout or strange
characters.
Verify that printer type matches the printer
being used.
Verify that the correct paper format has been
selected for the printer paper.
New printer was connected but
not matched with analyzer setup.
Printer may need maintenance or
to be reset.
Results are not printing
out after sample or control
analysis.
Verify that Auto Print Mode is NOT set to OFF. Auto Print Mode was turned o and
not reset.
Printer Alarm: Printer not
ready!
Printer Alarm message is displayed.
Printer is not ready to print, wait unit printer
has nished with previous printout.
Verify that printer is connected the analyzer.
Verify that the setup of the analyzer is correct
for the printer in use.
The printer is not connected to
the analyzer or the printer setup is
incorrect.
The printer has not completed last
printout.
Printer Alarm: Printer
timed out!
The Printer is connected to the analyzer and
on, but not activated.
Verify that printer is not in standby or o-line.
Verify that printer is set to print and not serial
port only setup.
The printer has timed out.
Printer paper may need to be
relled.
Incorrect setup for information
transmission.
Aspiration Issues
This section contains information regarding errors associated with aspiration and the sample probe.
Issue Solution Cause
No aspiration of sample
is taking place.
Verify that there are no leaks and tubing is
connected properly and not kinked.
Perform valve check in Service Menu.
Perform clot prevention. See section 10.
If clot prevention cycle does not work perform
clot removal procedure. See “Clot Removal”
in section 10.
Blockage of tubing or leak causes
sample to not be pulled correctly
through shear valve.
Valve malfunction.
Clot in sample caused by incorrect
sample handling or pathologic
sample.
No cleaning of aspiration
probe.
Suggest cleaning upper area of sample probe.
Verify that there are no leaks and tubing is
connected properly and not kinked.
Sample tube is touching the upper
part of the sample probe when
analyzing.
Diluent is not owing correctly
through tubing to sample probe.
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