© 2010 HID Global Corporation All rights reserved
DTC1000/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.2)
100
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 128
# 170
Calibrate Ribbon
The Print Ribbon Sensor is out
of calibration or has failed.
Calibrate the Ribbon Sensor.
Check for material blocking
sensor and try again.
# 131
Flipper Jam/ Home
Error
A card has become jammed in
the Printer’s Flipper Table.
The Flipper failed to position
properly while aligning a card
or flipping a card.
Clear any cards in the Flipper
Table, using the buttons to
move the card out.
Resume printing.
Reset the Printer and retry. If
problem persists call for
technical assistance.
# 136
Secure Guard Print
Disabled
Printing is disabled by
SecureGuard until a password
is received.
Reset the Printer and retry.
If the problem persists, call for
technical assistance.
# 139
Please Remove
Ribbon
Ribbon needs to be removed. Reset the Printer and retry.
If problem persists, call for
technical assistance.
# 144
EEPROM Corrupt
EEPROM Read
Error
EEPROM restored with factory
default values.
If changes were made in the
Advanced Setting Tab in the
Printer Driver, click the Default
button to reset these numbers.
Reset the Printer and try
again. If this problem persists,
call for technical assistance.
#202
Encoder not
installed
You are trying to send
encoding data, but the Printer
is not configured with this
Encoder type.
iCLASS,Prox,Mifare,SmartCard
Ensure that no encoding data
is being sent with the print job
and reprint the card.
Install an Encoding Module.
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