© 2010 HID Global Corporation All rights reserved
DTC1000/DTC4000 Card Printer/Encoder User Guide (L001398, Revision 1.2)
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Section 10: HID Global Technical Support
The purpose of this section to provide you with an efficient, step-by-step procedure to be used when
contacting HID GLOBAL Technical Support as needed for this Card Printer.
Step Procedure
1 Contact the HIDGlobal Technical Support Group by phone at (866)607-7339
Ext #6
or by fax at (952) 946-8492 for additional technical assistance.
OR
Contact HID Technical Support via the Web: www.hidglobal.com
2 Position a phone near the Printer and Computer so the technician can help to
troubleshoot the Printer(s).
3 Please have a self-test and a sample card ready when calling HID Technical
Support.
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