Fing Fingbox - Solving N Etwork S Peed P Roblems

Solving network speed problems
Sometimes your network slows down or stops working (and you need to send that huge slide
deck for tomorrow’s presentation). Or maybe the connection is good during the day, but
unusable at night (right when you were finally ready to catch up with Game of Thrones).
It’s not easy to understand where the problem is. Calling your Internet provider often implies a
long wait, a bunch of trivial questions and no problem solved.
What’s the cause of the slow down? Is it your new neighbor’s Wi-Fi? Should you move your
Wi-Fi access point to a better position? Is your Wi-Fi extender messing up with your new
doorbell? Or should you buy a Wi-Fi mesh system to cover the dark spots in your home?
Fingbox empowers you to understand what’s happening and take the right actions. It all starts
by measuring the following things:
● The Wi-Fi speed at your phone location
● How fast your service provider connects you to the “Big Internet”
● How much bandwidth is being used by each device and who’s “hogging” the connection
First, let’s see how each test works. Then we’ll use them all to troubleshoot a “slowness” issue.
The big difference between the Wi-Fi and the Internet speed test is this:
● the Wi-Fi test runs entirely within your home and is not affected by the Internet
connection speed;
● the Internet speed test runs between the Fingbox and a test server on the Internet
and doesn’t use Wi-Fi.
See the next diagram to have a better idea:
Fingbox User’s Guide - App v6.2.1 Page 34