Fing Fingbox - Activation; Troubleshooting a Nd S Upport F or a Ctivation

7. At power-up, Fingbox top circle will show a single white/blue light for a few seconds. This
means the power-up sequence has started.
8. Wait until the top circle lights becomes green. At this point Fingbox is ready for
activation. If the top circle doesn’t become green within 10 minutes, check the
Troubleshooting section below.
Activation
1. Make sure your phone or tablet is connected to a Wi-Fi network that can reach the router
where you attached the Fingbox.
2. Verify that the Fingbox top circle light is green (either steady or blinking).
3. Open the app store (Apple, Google or Amazon) and search for “Fing network”.
4. Install the Fing app
5. Open the Fing app
6. If you installed Fing for the first time, it will automatically scan your network. Wait a few
seconds until it completes. The more devices you have, the longer it takes to complete a
full scan. At the end of the scan, you may already see the prompt to activate the
Fingbox. If you don’t see the prompt, don’t worry and read on.
7. At the bottom-right of the screen, tap on the Fingbox icon.
8. At the top-right of the screen, tap on the (+) icon to start searching for the Fingbox to
activate. If needed, Fing will ask you to login into your Fing Account or to sign up for a
new one.
Troubleshooting and Support for activation
Activation is a smooth process and it should take you no more than a few minutes. If you have
problems during the activation, please check the following list of issues and solutions. If you still
can’t activate, send an email to our Customer Support Service: support@fing.io
I don’t remember the password for my Fing Account
Password recovery is right here on the web: https://app.fing.io/recovery
The top circle light never gets green
Fingbox system is not starting up completely.
SOLUTION 1 - restart your router
Fingbox User’s Guide - App v6.2.1 Page 6