6600 – 6665 – 6700 – 6765
32
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9 - TROUBLESHOOTING
INCIDENT CAUSE SOLUTION
1. Softener fails to
regenerate
A. Interrupted power
B. Defective power head
C. Unpluged meter cable
D. Blocked meter
E. Defective motor
F. Wrong programming
A. Restore electrics (mains, fuse) B. Change
power head
C. Check connections of the time rand on the
meter cover.
D. Clean or change meter
E. Change motor
F. Check programming and modify if necessary
2. Softener delivers
hard water
A. By-pass in “by-pass” position
B. No salt in the brine tank
C. Blocked injector and/or filter
D. Not enough water in the brine tank
E. Hardness arriving from hot water supply
F. Leak at the distributor tube
G. Internal valve leak
H. Blocked meter
I. Meter cable unplugged
J. Wrong programming
A. Put by pass in “service” position
B. Add salt in the brine tank and keep salt
level above water level
C. Clean or replace filtre or injector
D. Check brine tank filling time and clean flow
regulator
E. Repeated flushing of the hot water tank
F. Ensure the distributor tube has no cracks,
Check the O’ring
G. Change seals & spacers and/or piston
H. Unblock the meter
I. Check cable connections in the power head
and on the meter cover
J. Check programming and modify if neces-
sary
3. Excesssive salt
consumption
A. Improper brine refill setting
B. Too much water in the brine tank
C. Wrong programming
A. Check use of salt and setting of brine refill.
B. See problem n°6
C. Check programming and modify if
necessary
4. Water pressure
drop
A. Iron deposit in the softener inlet
B. Iron deposit in the softener
C. Valve inlet obstructed by foreign elements
A. Clean the inlet
B. Clean valve and resin
C. Remove piston and clean valve
5. Loss of resin
through drain line
A. Top distributor missing or broken
B. Air in water system
C. Drain line flow control is the wrong size
A. Add or replace the top distributor
B. Ensure the presence of air check system in
the brine tank
C. Ensure the drain line flow control is sized
correctly
6. Iron presence in
softener
A. The resin bed is dirty
B. Iron concentration exceeds recommended
parameters
A. Check backwash, brine draw and brine
refill. Regenerate more often and increase
backwash cycle time
B. Contact dealer
7. Too much water in
the brine tank
A. Plugged drain line flow control (DLFC) B.
Faulty brine valve
C. Wrong programming
A. Check flow regulator
B. Change brine valve
C. Check programming and modify if
necessary