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FortiGate Voice - User Manual

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FortiGate Voice
Version 4.0
Administration Guide
Preliminary Version: Fortinet Tech Docs is continuing to work on this document and will be
releasing new versions with more information and corrections to errors over the next few
weeks. Contact techdoc@fortinet.com if you have any comments about this document.
Visit http://support.fortinet.com to register your FortiGate Voice product. By registering you
can receive product updates, technical support, and FortiGuard services.

Table of Contents

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Summary

Introduction to FortiGate Voice

Fortinet Products Overview

Overview of Fortinet's security gateways and complementary products.

Before You Begin

Prerequisites and assumptions for using the administration guide.

How This Guide is Organized

Provides a chapter-by-chapter summary of the document structure.

Document Conventions and Styles

IP Address Conventions

Explains the use of fictional IP addresses from RFC 1918 in the documentation.

Cautions, Notes, and Tips

Details the guidance and styles for cautions, notes, and tips used in the document.

Typographical Conventions

Outlines the typographical conventions used in Fortinet technical documentation.

Registering Your Fortinet Product

Fortinet Products End User License Agreement

Reference to the End User License Agreement for Fortinet products.

Customer Service and Technical Support

Information on obtaining technical support and services from Fortinet.

Training Services

Details about Fortinet Training Services and available programs.

Fortinet Documentation Resources

Tools and Documentation CD

Information on documentation available on the shipped CD.

Fortinet Knowledge Base

Details on accessing additional technical documentation and resources.

Feedback on Technical Documentation

Instructions for submitting feedback on technical documents.

Example FortiGate Voice Branch Office Configuration

General Configuration Steps

Outlines the initial steps for configuring the FortiGate Voice-80C for a branch office.

Connecting the FortiGate Voice-80 C Unit

Procedure for connecting the unit to the Internet, internal network, and PSTN.

Configuring Basic Network and UTM Settings

Steps to configure network and UTM settings for basic connectivity.

Configuring Internal Network Device Settings

How to configure network settings for PCs and SIP phones.

Configuring PSTN and PBX Settings

Procedures for configuring PSTN and PBX features.

Configuring FortiFones on the Internal Network

Instructions for installing and configuring FortiFones.

Adding Extensions for Users Behind NAT

Steps to add extensions for phones behind a NAT device using CLI.

FortiGate Voice IVR Configuration

How to set up an Interactive Voice Response system.

Providing Access to Company Directory

Enabling access to the company directory via phone keypad.

Adding Shortcut for Voicemail Access

Setting up a shortcut for users to access their voicemail.

FortiGate Voice Web-Based Manager Reference

Dashboard Widgets

Explains the Unit Operation and System Resources dashboard widgets.

Configuring VoIP Interface Settings

How to configure interfaces to allow VoIP SIP traffic.

Configuring PSTN Interfaces

Details on configuring the four default PSTN interfaces.

PBX Configuration Options

Explains how to configure PBX settings like voicemail and VoIP providers.

Logging PBX Activities

How to configure logging for PBX activities and events.

FortiGate Voice CLI Reference

Config pbx dialplan

Command to add and configure dial plan rules for outgoing calls.

Config pbx did

Command to configure Direct Inward Dialing for calls to extensions.

Config pbx extension

Command to add SIP phone extensions to the FortiGate Voice unit.

Config pbx global

Command to configure global voicemail settings and extension patterns.

Config pbx ringgrp

Command to add and configure extension groups (ring groups).

Config pbx smtp

Command to configure the SMTP server for voicemail notification emails.

Config pbx voice-menu

Command to configure voice menu options for caller interactions.

Config pbx voip-provider

Command to configure VoIP providers for PBX functionality.

Config system pstn

Command to configure the PSTN interfaces (FXO ports).

Config system interface

Command to allow traffic for VoIP and SIP on specific interfaces.

Execute pbx Commands

Commands to view active calls and manage music-on-hold files.

Execute pbx-license

Command to enter a license key for codecs like G729.

Diagnose pbx extension list

Command to view the status of configured extensions.

Diagnose pbx voip-provider list

Command to list VoIP providers and their status.

FortiGate Voice Specifications

General IconGeneral
BrandFortiGate
ModelVoice
CategoryIP Phone
LanguageEnglish