FortiGate Voice - FortiGate Voice IVR Configuration; Providing Access to Company Directory

Example FortiGate Voice branch office configuration FortiGate Voice IVR configuration
FortiGate Voice Version 4.0 Administration Guide
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• Add an internal to external firewall policy that allows SIP sessions so that the remote
users can start SIP sessions with the FortiGate Voice unit
• Add a virtual IP and an external to internal firewall policy that allows SIP sessions from
the FortiGate Voice wan1 interface to connect to the phones in the remote network
For higher security, you could configure IPSec tunneling between the branch office
network and the remote network and send SIP traffic over the IPSec tunnel.
FortiGate Voice IVR configuration
By default, when callers call into the FortiGate Voice PBX from a remote system such as
the PSTN the call is picked up by the PBX system which plays a default message asking
the caller to dial the extension number that they want to reach or to dial 0 for assistance. If
the caller dials 0 they can use the number keys on their phone to spell out the First Name
or Last Name of an extension to connect with that extension.
You can use the following procedure to add a custom welcome message.
To add a custom welcome message
1 Log into the FortiGate Voice web-based manager.
2 Go to PBX > Extension > Extension and select Create New.
3 Enter an Extension.
4 Set Type to IVR.
5 Enter a Password.
The password should include numbers only.
6 Select OK.
7 From a SIP phone that is registered with the FortiGate Voice unit, dial the Extension
added in step 3.
8 Follow the prompts to record a new welcome message.
Providing access to the company directory
Use the following procedure to allow phone users to dial 3 to access the FortiGate Voice
PBX directory. Phone users can use the directory to call an extension by using the number
keys on their phone to spell out the First Name or Last Name of an extension to connect
with that extension.
To provide access to the company directory form any extension
1 Log into the FortiGate Voice web-based manager.
2 Go to PBX > Call > Voice Menu.
3 Select the Edit icon for Key 3.
You can select any available key, but this example uses 3.
4 Set Action to Go to Company Directory and select OK.