Foss NIRS DS3 F - Missing Product - Message; Remote Support; Export Logs

For the Instrument Calibration the ISIscan Nova software requires a specific
product to be configured. In Local Configurator this product is installed by default
from installation, and in FossManager Network this product is set up by the
administrator. If this product is not set up correctly you will receive this message:
Fig. 82
Please verify that the standardisation product is set up correctly in FossManager (or
contact your network administrator).
Click the Remote Support button to get remote support and start a TeamViewer
session. Make sure that you have contact with a FOSS service engineer before
doing this. An internet connection is required.
Fig. 83
Fig. 84
A command for collecting internal log files from ISIscan Nova and Local
Configurator.