Tips for troubleshooting
109
(Continued)
Weighing:
no weight is determined for
the letter on the scale
The scale operates in the ‘Differential weighing’ mode.
The weight is determined upon removing the mail
piece from the weighing platform (see chapter 5.1.4.3).
Either PostBase does not recognize the scale, or the
scale is defective. Call the service.
The weight is too low or the scale is overloaded.
Use scale for mail pieces of the permitted weight range
only.
… general errors
Accounts are missing The current user is not allowed to frank on the desired
account.
Please contact the system administrator.
Blank display Check whether the power cable is plugged in correctly
and the PostBase is turned on.
PostBase is in standby.
Press the PostBase button briefly.
Display fails to react when
touched
Turn off the PostBase. Calibrate touch screen. Read
page 123.
Functions are missing in
the display
(e.g. advertising imprint)
The currently set product may allow only one / no
advertising imprint(s). Generally, unavailable functions
are blanked out.
Lost PIN
(Administator PIN)
Select
LOST PIN. Follow the prompts in the display.
Lost PIN
(user PIN)
Wenden Sie sich an den Systemadministrator.
No users available When deactivating access control, all users are
deleted.
Create new users with the PC software.
Issue Possible cause and remedy
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