Problem Cause Remedy
1
The power
switch is
switched on but
the freezer is not
running.
The connector is not plugged into
the socket.
Connect the power connector (switch on the power switch).
The power socket is faulty.
Plug the connector into another socket. Have the faulty power
socket repaired by an electrician.
The fuse tripped. Check if the fuse tripped. Reset it if necessary.
Error message Problem Remedies
Filling level in hopper is
low (enough for filling 3
to 4 baskets)
Fill the hopper with fries.
ATTENTION: If the machine continues dispensing until the hopper
is almost empty, the filling process is interrupted and error message
Err04 is displayed.
Bucket error Call technical customer service.
1. The hopper is empty
2. There is a clump
of fries (bridge) in the
hopper
1. Fill with fries.
or
2. Check the hopper for clumped fries and release/remove the bridge if
necessary.
3. Press [Reset] (ACTION–3 button).
The filler doors are
blocked
1. Check the filler doors for blockage.
2. Press [Reset] (ACTION–3 button).
Load cell problem Call technical customer service.
MALFUNCTIONS/TROUBLESHOOTING
. ERROR MESSAGES
The error messages are displayed on the control panel screen.
. MALFUNCTIONS
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