Troubleshooting and tips
Take note of the safety notes in the "Safety" manual, when you connect or disconnect
cables.
!
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
► Make a note of the steps and the circumstances that led to the fault. Also make a note of any
error messages displayed.
► Switch the notebook off.
► Contact the Hotline/Help Desk.
You can find the telephone numbers in the supplied help desk list. Please have the following
information ready when you call:
– The model name and serial number of the notebook. The serial number is located on a
sticker on the underside of the notebook.
– Notes of any messages that appear on the screen and information on acoustic signals.
– Any changes you have made to the hardware or software since receiving the notebook.
– Any changes you have made to the BIOS Setup settings since receiving the notebook.
– Your system configuration and all peripheral devices connected to your system.
– Your sales contract.
Restoring installed software
!
Please create backup copies of your files on a regular basis. If data is damaged or lost,
you can restore your applications using the original data carriers. However, if you do not
have backup copies of your own data files, it is no longer possible to restore them.
If your operating system will not start, or if there are errors on the hard disk, the pre-installed software
may have to be re-installed.
Restoring the operating system, drivers, manuals and special
software
You can find information on how to restore the operating system, drivers, manuals and special
software in the "Recovery Process" manual.
10600718714, edition 1 59
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