20
■ Failure to Connect to a Server
Using Its Host Name or FQDN
If the scanner cannot connect to a server by specifying
its host name or FQDN, or if a server does not respond
to a ping test by specifying its host name or FQDN, try
the following:
■ Action
Check if a network connection is possible by trying the
same solution for "Failure to Connect to a Server Using
Its IP Address" (page 19).
■ Action
Check that the DNS and WINS server settings are
correct.
■ Action
Ping the DNS or WINS server to check that they are
functioning normally.
If the DNS or WINS server is not functioning, request the
network administrator to check its status.
■ Failure to Access the Scanner
Using Internet Explorer, the Admin
Tool, the Central Admin Server, or
User Editor
If access is not possible when attempting to connect to
the scanner using Internet Explorer, the Admin Tool, the
Central Admin Server, or User Editor, try the following:
■ Action
Check if a network connection is possible by trying the
same solution for "Failure to Connect to a Server Using
Its IP Address" (page 19).
■ Action
Specify the IP address and check the connection.
If it is possible to connect the scanner using the Admin
Tool with a specified IP address, specify the scanner's
IP address in the DNS or WINS server.
In the scanner administrator settings, check whether the
DNS or WINS server settings are correct.
■ Action
If there is a firewall between the scanner and the
computer installed with Internet Explorer, the Admin
Tool, or User Editor, check that the firewall is not set to
deny access to the network.
Same as in "Failure to Connect to a
Server Using Its IP Address" (page 19).
The scanner's DNS server or WINS
server settings are invalid.
The DNS or WINS server does not
operate normally. Or an error occurred
on the network path to the DNS or WINS
server.
Same as in "Failure to Connect to a
Server Using Its IP Address" (page 19).
The DNS or WINS server does not
operate normally. Or the scanner name
is not registered in the DNS or WINS
server.
A misconfigured firewall between the
scanner and the computer installed with
Internet Explorer, the Admin Tool
(connected via LAN), or User Editor is
denying the computer access to the
scanner via HTTP/HTTPS protocols.
To Next Page
Loading...
