7.2 Troubleshooting Checklist
ScanSnap S510 Operator's Guide 223
Troubleshooting
7
A profile cannot be
created with currently
configured settings.
Is the ScanSnap in Quick
Menu Mode?
To create a profile with settings you
want to use, uncheck [Use Quick
Menu] and switch to Left-Click Menu
Mode.
See section "4.3 Saving Scanning
Settings" (page 91).
The document is not fed
properly or gets
jammed.
1. Is the inside of the
scanner dirty?
2. Are you scanning one
of the following?
Thin paper
Torn paper
Folded paper
1. Clean the dirty locations.
2. Use the Carrier Sheet for each
page if you have difficulties feed-
ing the document.
When the document is
scanned with the Carrier
Sheet, a message,
"Document size
incorrect," appears.
Did you put multiple small-
size materials (pictures/
post cards) in Carrier
Sheet for scanning?
Put only one small-size document
(photo/post card) into the Carrier
Sheet per scan.
When the document is
scanned with the Carrier
Sheet, a paper jam
occurs frequently.
----
Feed about 50 sheets of PPC paper
or recycled paper, and then scan the
document by using Carrier Sheet.
* You can use either unused or used
PPC/recycled paper.
Black lines are
produced on the
scanned document.
Is the scanned documents
written with a pencil?
It is recommended the Carrier Sheet
be used for scanning.
If you are not using Carrier Sheet for
scanning such documents, clean
rollers as often as possible.
For information about how to clean
rollers, refer to "8.3 Cleaning the
Inside of the Scanner" (page 230).
The scanned image is
chipped/Slant lines are
produced on the
scanned image/The
output image is wider
than the original.
With "Automatic detection"
being selected in the
"Paper size" drop-down
list, was the document
skewed during a scan?
Neatly align the edges of paper
sheets with Side Guide.
* If you are scanning documents of
mixed paper sizes, marking the
"Scan mixed paper size" checkbox
(page 88), carefully load smaller
documents so that they can be fed
straight.
If those documents cannot be fed
straight, it is recommended to scan
only documents of about the same
size at a time.
Symptom Check This Item Resolution
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