Future Diagnostics CareTouch - Troubleshooting

Troubleshooting
1. If the meter does not display a message after inserting a test strip:
POSSIBLE CAUSE
WHAT TO DO
Battery exhausted.
Replace the battery.
Test strip inserted upside
Insert the test strip with contact bars
down or incompletely.
end first and facing up.
Defective meter or test strips.
Please contact customer services.
2. If the test does not start after applying the sample:
POSSIBLE CAUSE
WHAT TO DO
Defective test strip.
Repeat the test with a new test strip.
Sample applied after
Repeat the test with a new test strip.
automatic switch- off (3
Apply sample only when flashing “ ”
minutes after last user action).
appears on the display.
Defective meter.
Please contact customer services.
3. If the control solution testing result is out of range.
POSSIBLE CAUSE
WHAT TO DO
Error in performing the test.
Read instructions thoroughly and
repeat the test again.
Control solution vial was
Shake the control solution vigorously
poorly shaken.
and repeat the test again.
Expired or contaminated
Check the expiry date of the control
control solution.
solution.
Control solution, meter, and test
Control solution that is too
strips should be at room temperature
warm or too cold.
(68°F ~ 77°F / 20°C ~ 25°C) before
testing.
Defective test strip.
Repeat the test with a new test strip.
Meter malfunction.
Please contact customer services.
Improper working of meter
Please contact customer services.
and test strip.
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