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You see an “Unable to locate host” message and are unable
to browse the Internet
• This problem can occur when you have typed a URL (Web
address) incorrectly, you have lost your Internet
connection, or your ISP is having technical difficulties.
Double-check the URL or try a different URL. If the error
message still appears, disconnect from the ISP
connection and close your browser, then reconnect and
open the browser. If you still get the error, your ISP may
be having technical difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
• The condition of the telephone lines in your residence or
at your local telephone service
• The condition of the Internet computers to which you
connect and the number of users accessing those
computers
• The complexity of graphics and multimedia on Web
pages
• Having multiple Web browsers open, performing
multiple downloads, and having multiple programs
open on your computer
People are sending you e-mail, but you have not received
any mail
• Click the receive button in your e-mail program.
• Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP for
technical support.
Help
For more information about troubleshooting Internet
connections, click Start, then click Help and Support. Type
troubleshooting connections in the Search Help box, then press
E
NTER.
8512980.book Page 81 Thursday, March 6, 2008 1:30 PM
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