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Memory card reader
Drive letters for the memory card slots do not appear in the
Computer window
• The memory card reader was temporarily uninstalled
using the Safely remove hardware icon in the system
tray. Reboot your computer, and your card reader will be
re-installed.
Modem (cable or DSL)
My computer cannot connect to the Internet.
• Make sure that your modem is connected to the network
jack. For the location of your network jack, see your
setup poster or “Back” on page 8.
• See the documentation that came with your modem for
additional troubleshooting information.
Modem (dial-up)
See also “Internet” on page 80.
Your modem does not dial or does not connect
• Make sure that the modem cable is plugged into the
modem jack and not the Ethernet network jack. See your
setup poster to make sure that the connections have
been made correctly.
• Make sure that your computer is connected to the
telephone line and the telephone line has a dial tone.
• Make sure that the modem cable is less than 6 feet
(1.8 meters) long. The longer the cable, the weaker the
signal.
• Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging a
working telephone into the telephone wall jack.
• If you have additional telephone services such as call
waiting, call messaging, or voice mail, make sure that all
messages are cleared and call waiting is disabled before
using the modem. Contact your telephone service to get
the correct code to temporarily disable the service. Also
make sure that the modem dialing properties are set
correctly.
8512980.book Page 83 Thursday, March 6, 2008 1:30 PM
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