CHAPTER 6: Troubleshooting
80
• Empty the Recycle Bin by right-clicking the Recycle Bin
icon, then clicking Empty Recycle Bin.
• Save your files to another drive. If the hard drive is full,
copy any files not regularly used to backup media, then
delete them from the hard drive.
You see a “Data error” message
• This may be the result of a defective area on the hard
drive. To fix hard drive problems, run the error checking
program. For instructions on fixing hard drive problems,
see “Checking the hard drive for errors” on page 66.
The hard drive cannot be accessed, or you see a “General
failure reading drive C” error message
• If your computer has been subjected to static electricity
or physical shock, you may need to reinstall the
operating system. See “Recovering your system” on
page 90.
Internet
See also “Modem (dial-up)” on page 83.
You cannot connect to the Internet
• If you are using a dial-up modem, make sure that the
modem cable is plugged into the modem jack and not
the Ethernet network jack. See your setup poster to
make sure that the connections have been made
correctly.
- OR -
If you are using a cable or DSL modem, make sure that
the modem cable is plugged into the Ethernet network
jack and not the modem jack. See your setup poster to
make sure that the connections have been made
correctly.
• Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP
technical support for help.
• Make sure that you do not have a problem with your
modem. For more information, “Modem (dial-up)” on
page 83 or “Modem (cable or DSL)” on page 83.
Caution
All deleted files will be lost when you empty the Recycle Bin.
8512980.book Page 80 Thursday, March 6, 2008 1:30 PM
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