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• Check for line noise (scratchy, crackling, or
popping sounds), which is a common problem
that can cause the modem to connect at a slower
rate, interrupt downloads, or even disconnect.
You can also call your telephone service and have
the telephone line checked for noise or low line
levels.
• Try another telephone line (either a different
telephone number in your house or a telephone
line at a different location). If you can connect
on this line, call your telephone service.
You cannot connect to the Internet
• The ISP may be having technical difficulties.
Contact your ISP for technical support.
• Review the troubleshooting information under
“Internet and networking” on page 32.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer
rates over public telephone lines to 53K. Other factors,
such as line noise, telephone service provider
equipment, or ISP limitations, may lower the speed
even further.
The modem is not recognized by your computer
• Use the modem cable that came with your
computer. Some telephone cables do not meet
required cable standards and may cause
problems with the modem connection.
• Restart your computer.
• Run Windows modem diagnostics.
To run modem diagnostics:
1 Click (Start), type modem, then press E
NTER.
2 Click the Modems tab, then click Properties.
Help
For more information about dialing properties, click
Start, then click Help and Support. Type dialing in the Search
Help box, then press E
NTER.
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