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Chapter 9: Troubleshooting
support.gateway.com
■ Open your computer case and make sure that the cables are connected
correctly to the CD or DVD drive and the IDE connector on the system
board.
■ If you have a SCSI device in your system, check the cable connected to
the SCSI card. If the CD or DVD drive is the last drive on the cable (the
drive farthest from the card), make sure that the CD or DVD drive is
terminated. For more information about SCSI device configurations, see
the drive documentation or download the documentation from the
Gateway Web site.
■ Reinstall the device driver. For more information, see “Reinstalling device
drivers” on page 95.
Audio CD does not produce sound
■ Make sure that the disc label is facing up, then try again.
■ Make sure that the volume controls are turned up.
■ Make sure that the mute controls are turned off.
■ Make sure that the speaker cables are connected correctly and securely.
■ Some music CDs have copy protection software. You may not be able to
play these CDs on your computer.
■ Shut down and restart your computer.
■ Clean the disc. For more information, see “Cleaning CDs and DVDs” on
page 203.
■ Reinstall the audio device drivers. For more information, see “Reinstalling
device drivers” on page 95.
A DVD movie will not play
■ Make sure that you have a DVD drive. To identify your drive type, see
“Identifying drive types” on page 46.
■ Make sure that the disc label is facing up, then try again.
■ Try a different disc. Occasionally discs are flawed or become scratched and
cannot be read by the DVD drive.
■ Shut down and restart your computer.
■ Clean the disc. For more information, see “Cleaning CDs and DVDs” on
page 203.
■ Reinstall the DVD player program. For more information, see “Reinstalling
programs” on page 98.
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