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People are sending you e-mails, but you have not received
them
• Click the Receive or Send and Receive button in your
e-mail program. This checks your mail server for
incoming e-mail.
• Make sure that your account with your Internet service
provider (ISP) is set up correctly. Contact your ISP for
technical support.
E-mails you send are returned as undeliverable
• Check the spelling of the e-mail address you are sending
e-mail to. A valid e-mail address consists of a user name,
the @ symbol, and the Internet domain name of the
Internet service provider (ISP) or company that “hosts”
that user. E-mail addresses never contain spaces and are
not case-sensitive.
• If possible, contact the intended recipient by using
another method, then ask them to verify their e-mail
address.
Modem (cable or DSL)
My computer cannot connect to the Internet.
• Make sure that your modem is connected to the network
jack.
• See the documentation that came with your modem for
additional troubleshooting information.
• Contact your modem manufacturer for technical
support.
8513217.book Page 85 Wednesday, August 27, 2008 3:30 PM
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