CHAPTER 7: Troubleshooting
86
Modem (dial-up)
See also “Internet and networking” on page 84.
Your modem does not dial or does not connect
• Make sure that the modem cable is plugged into the
modem jack and not the Ethernet or the PHONE network
jack.
• Make sure that your computer is connected to the
telephone line and the telephone line has a dial tone.
• Remove any line splitters or surge protectors from your
telephone line, then check for a dial tone by plugging a
working telephone into the telephone wall jack.
• Make sure that call waiting is disabled before using the
modem. Contact your telephone service provider to get
the correct code to temporarily disable the service.
• Make sure that the modem dialing properties are set
correctly.
To check the dialing properties:
1 Click (Start), type modem, then press ENTER.
2 If the Location Information dialog box opens, enter
the information for your area, then click OK.
3 Click the Dialing Rules tab, click the location from
which you are dialing, then click Edit.
4 Make sure that all settings are correct.
• Check for line noise (scratchy, crackling, or popping
sounds), which is a common problem that can cause the
modem to connect at a slower rate, interrupt downloads,
or even disconnect. You can also call your telephone
service and have the telephone line checked for noise or
low line levels.
• Try another telephone line (either a different telephone
number in your house or a telephone line at a different
location). If you can connect on this line, call your
telephone service.
Help
For more information about dialing properties, click Start, then
click Help and Support. Type dialing in the Search Help box, then
press E
NTER.
8513217.book Page 86 Wednesday, August 27, 2008 3:30 PM
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