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You cannot connect to the Internet
• The ISP may be having technical difficulties. Contact your
ISP for technical support.
• Review the troubleshooting information under “Internet
and networking” on page 84.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over
public telephone lines to 53K. Other factors, such as line noise,
telephone service provider equipment, or ISP limitations, may
lower the speed even further.
The modem is not recognized by your computer
• Use the modem cable that came with your computer.
Some telephone cables do not meet required cable
standards and may cause problems with the modem
connection.
• Restart your computer.
• Run Windows modem diagnostics.
To run modem diagnostics:
1 Click (Start), type modem, then press ENTER.
2 Click the Modems tab, then click Properties.
3 Click the Diagnostics tab, then click Query Modem.
If information about the modem appears, the
modem passed diagnostics. If no modem
information is available, a white screen appears with
no data, or if you get an error such as port already
open or the modem has failed to respond, the modem
did not pass diagnostics.
The modem is noisy when it dials and connects
To turn down the modem volume:
1 Click (Start), type modem, then press ENTER.
2 Click the Modems tab, then click Properties.
Help
For more information about modem troubleshooting, click Start,
then click Help and Support. Type modem troubleshooting in the
Search Help box, then press E
NTER.
8513217.book Page 87 Wednesday, August 27, 2008 3:30 PM
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