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Troubleshooting
Vertical lines on the LCD display when the washer
is turned on.
Re-seat LCD ribbon cable at connector CN6 on
the main board. If necessary, a piece of Scotch
tape may be added to the back of the ribbon. This
additional thickness will provide better contact for
the ribbon terminals.
LCD screen too dark or too light as compared to
LCD dryer screen.
LCD refresh rate can be changed in
Factory Test
Mode. (See Contrast setting.)
Touch screen pad activates an adjacent function
incorrectly, i.e. - Pressing one pad activates a
function of another pad.
The LCD display ribbon connection on the main
board may not be secure. Check the connection
to make sure it is secure.
Checkerboard pattern in MY CYCLES screen.
Electrostatic discharge on main board. Enter MY
CYCLES and press DELETE on the touch screen
LCD, this will clear the checkerboard pattern.
Possible Cause and Repair
GARMENT
FABRIC
SPECIAL
CYCLES
BY
BY
TOUCH TO SELECT WASH CYCLE
STAIN
INSPECTOR
COLOR
BY
Scuff marks on the plastic backspash or cover
(Platinum models).
Can be removed by appliance polish, part no.
WR97X216 or a high quality of automotive paste
wax.
LCD backlight does not come on. The backlight connection on the main board may
not be secure. Check the connection to make
sure it is secure. The LCD backlight does not
function below 30°F (-1.1°C).
Problem
Motor will not rotate in Demo Mode (motor
pulses).
On some models there is a software algorithm
issue. Add enough water to the tub so the
pressure sensor changes frequency.
Can occur when LCD screen is replaced. New
LCD screen must also be set to inverter output.
Adjust the refresh rate through the
Factory Test
Mode. (See contrast setting.)
Replacement LCD screen too dark or too light.
LCD refresh rate is matched to inverter output at
the manufacturer.
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