Operator Manual
Programming 3.37 © Genmega 2011
TCPIP Troubleshooting
When trying to connect your ATM to the internet, there are two error codes which can occur.
2511 – This means that the ATM sent a request, however nothing responded.
Typically this means the ATM cannot get out on the internet.
To test this, we suggest replacing the Host IP number with one from a common public website
like Google [74.125.224.50] or Yahoo [98.137.149.56]
Those ‘public’ IP addresses will allow pinging. So after entering it, you can go to the ‘Ping to
Host’ button in the TCPIP setup menu and check that you can ping Google or yahoo. If you are
unable to ping those sites, the ATM cannot see the internet.
DSL Modems – some ‘cheap’ DSL modems will not allow the ATM to use DHCP and obtain an IP
address, even though other computers or devices can. This is usually shown in the ATM TCPIP
Setup Menu, where the Gateway value is 0.0.0.0. If this occurs, you will need to get a broadband
router to place in between the ATM and the DSL modem. This will allow the ATM to get an IP
address from the router, rather than the DSL modem.
2514 – This means that the ATM sent a message and received an unexpected or incorrect
response. Typically this means that one or more settings on the ATM are incorrect and should be
compared against what the processor is expecting.
Network Cable:
When you connect the internet (Ethernet) cable to the ATM you should see a steady link-light
(green) on the and also a flashing data-light (amber) as shown below.
Make sure you use a network ‘patch’ cable and not a ‘cross-over’ cable.
Also, there is a limit to how far you can run CAT-5 Ethernet cable, if your ATM is located more
than 100 feet from the router, you may need to add a repeater to boost the signal.
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