Operator Manual
Error Codes A.2 © Genmega 2012
ERROR
CODES
ERROR DESCRIPTION CORRECTIVE ACTION
C0028 Count sensors not cleared Check dispenser for jammed bills and reinitialize the machine.
C0030 Main Motor encoder is not
synchronized
Turn dispenser over by hand, and then reinitialize. May require
repair.
C0031 Forward motor encoder not
synchronized.
Turn dispenser over by hand, and then reinitialize. May require
repair.
C0032 1
st
cassette inlet sensor not
cleared
Check for notes where the cassette engages the dispenser.
C0033 Undefined
C0036 Exit sensor blocked while
initializing
Clear any notes which may be blocking the exit sensor.
C0037 Invalid response (or no
response) from double detect
sensor
Verify the connection to the double detect module.
C0039 Solenoid not responding Verify the function of the gate solenoid.
C003A Too many notes requested
during a test dispense
Test dispense failed, re-run the test and check notes.
C0041 Failed (5 times) to dispense a
note after a successful
dispense
Check why notes are rejecting following at least one successful
dispense (in the same transaction).
C0042 Undefined
C0043 10 Notes rejected in a row
(single transaction)
Check the notes in the cassette. Check reject analysis for source
of rejected notes (long note, double-detect, etc)
C0044 5 notes consecutively rejected Check reject analysis for cause of rejected notes.
C0045 Note count sensor reporting
mismatch
Verify count of notes in the cassette against the settlement.
C0046 Undefined
C0047 1
st
cassette failed to dispense
a note
Most common reason is cassette is empty. Verify that there are
notes in cassette 1. Check the quality of the notes and condition of
the pick rollers.
C0049 Dispense request of “0” notes Check setup of CDU in Operator Menu, dispenser may need
reprogramming.
C004A First cassette exit sensor (#6,
#7) not clear
Clear the note path of any notes or obstructions.
C004D 1
st
cassette not inserted Check cassette and verify that it’s inserted properly.
C004E 2
nd
cassette not inserted Check cassette and verify that it’s inserted properly.
C0050 AP does not receive response
after dispense request
AP did not validate dispense command. This is an AP software
fault, not CDU.
C0051 Exceeded maximum number
of notes dispensed (150) in a
single trans.
Check reject analysis, and verify test dispense.
C0052 1
st
cassette inlet sensor not
cleared
Check for notes where the cassette engages the dispenser.
C0053 Abnormal amount of double-
detect failures during dispense
Check condition of double-detect module. Check quality of notes
and pick rollers.
C0054 Undefined
C0055 Long note detected at exit
sensor during dispense
Clear any jammed notes or obstructions from the exit sensor.
C0056 Short note detected at exit
sensor during dispense
Clear any jammed notes or obstructions from the exit sensor;
mismatch of rejected notes.
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