To
file
a
claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN)
and a
stxternent
of
the nature of your complaint.
Eligibility
is
limited by vehicle age and mileage, and
other factors.
We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE,
but you
may contact the
BBB
at any time. The
BBB
will attempt
to resolve the complaint serving as an intermediary
between you and Chevrolet/Geo. If
this
mediation is
unsuccessful,
an
informal hearing will be scheduled
where
eligible
customers
may
present
their
case
to
an
impartial third-party arbitrator.
The arbitrator will maKe a decision which you may
accept or reject.
If
you accept
the
decision,
GM
will be
bound
by
that decision. The entire dispute resolution
procedure should ordinarily take about
40
days from the
time
you file a claim until
a
decision is made.
REPORTING SAFETY
DEFECTS
TO
THE
UNITED
STATES
GOVERNMENT
If
you
believe that your vehicle has
a
defect which could
cause a crash or could cause injury or death, you should
immediately
inform
the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If
NHTSA receives similar complaints,
it
may
open
an
investigation, and
if
it finds that
a
safety defect exists in
a group
of
vehicles,
it
may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To
contact
NHTSA,
you
may
either
call
the Auto Safety
Hotline toll-free at
1-800-424-9393
(or
366-0123
in the
Washington, D.C. area) or write to:
Some state
laws
may
require you to
use
this
program
before filing a claim with
a
state-run arbitration program
or
in the courts. For further information, contact the
BBB
at
1-800-955-5100
or
the Chevrolet/Geo
Customer
Assistance Center at
1-800-222- 1020.
NHTSA,
U.S.
Department
of
Transportation
Washington,
D.C.
20590
You can also obtain other information about
motor
vehicle safety from the Hotline.
8-8
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