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Global Payments LSA6000 - User Manual

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Global Payments
LSA6000
User Manual
March 2021

Table of Contents

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Summary

Overview of LSA6000 ATM

Features and Functions

Describes the ATM's features and capabilities, including cash advance and check cashing.

ATM Cash Withdrawal

Details how customers can withdraw cash using bank cards and a valid PIN.

PlayerCash Credit Card Cash Advance

Explains the PlayerCash service for credit card cash advances.

POS Debit Cash Advance

Details the POS debit card cash advance service.

Preferred Plus Electronic Check Cashing

Describes the paper-less, electronic check guarantee process.

Reporting Portal

Information on the BusinessView secure data retrieval and management tool.

Choice4

Details the Choice4 transaction feature for extended settlement terms.

LSA6000 Hardware Components

LCD Specifications

Specifications of the Liquid Crystal Display, including screen size and resolution.

Keypad Details

Specifications of the Lab-Certified VISA-Compliant Encrypting PIN Pad.

Voice Guidance Port

Description of the voice-assisted operation feature.

Lighted Guidance System

Details on the LED guidance system for customer transactions.

Main PC Module

Specifications of the main PC module, including processor and OS.

Receipt Printer

Specifications and paper details for the receipt printer.

Cash Dispensing Unit

Details on the cash dispensing unit, including cassette options and speed.

Other Hardware Features

Lists additional hardware features like the vault and electronic lock.

Installation Site Requirements

Dimensions

Physical dimensions and weight of the LSA6000 ATM.

Power and Network Requirements

Requirements for connecting the ATM to a dedicated power circuit and network.

Phone Line Requirements

Specifics for connecting a direct dial analog phone line.

Internet Connection

Requirements for establishing an internet connection via Cat 5 cable.

Physical Security Considerations

Recommendations for physical security based on industry standards.

Setting Up the LSA6000 Hardware

Verify Incoming Power and Connection

Checks power voltage and telephone/internet line status.

Open Security Door

Instructions on how to open the security door using the provided key.

Load Cash Cassette

Steps for preparing and inserting the cash cassette.

Test Lock Mechanism

Procedure to test the electronic lock's functionality before closing.

Load Receipt Paper

Instructions for loading the receipt paper roll into the printer.

Connect Cables and Power On

Connecting power and telephone cables and turning on the unit.

Operating the LSA6000

Opening and Closing the Security Door

Step-by-step guide to open and close the ATM's security door.

Opening and Closing the Front Panel

Procedure for opening and closing the main front panel of the ATM.

Operating and Changing the Electric Lock

How to operate and change the combination of the electronic lock.

Loading Cash to the Kiosk: Drop;Fill

Process for loading cash into the kiosk using the Drop/Fill function.

Performing a Sub Drop

Steps to perform a sub drop operation for cash loading.

Loading Cash into the Cassette

Detailed instructions for loading cash bills into the cassette.

Emptying the Reject Bin

Procedure for emptying the cash dispensing unit's reject bin.

Loading Receipt Paper

Instructions for loading the correct type of receipt paper.

Adjusting the LCD Panel

How to adjust the brightness, contrast, and sharpness of the LCD panel.

Maintaining the Coin Dispenser

Routine cleaning procedures for coin dispenser mechanisms.

Cleaning the Bar Code Scanner

Procedure for cleaning the scanner window to maintain reading performance.

Inserting Promotional Materials

Guidance on inserting marketing materials into display panels.

Configuring the Kiosk Options

How to configure various kiosk transaction options like TITO and Jack Pot.

Indicators in Normal Operation

Uninterruptible Power Supply (UPS)

Indicators and settings for the UPS during normal operation.

Main Power Supply

Indicators and settings for the main power supply.

Receipt Printer

Indicators and settings for the receipt printer's operation.

Cash Dispensing Unit (HCDU)

Indicators and settings for the Cash Dispensing Unit (HCDU).

Coin Hoppers

Indicators and settings for the coin hoppers.

PC Unit

Indicators and settings for the PC unit.

EMV Card Reader

Indicators and settings for the EMV card reader.

Encrypting PIN Pad (EPP)

Indicators and settings for the Encrypting PIN Pad (EPP).

LCD and Touch Assembly

Indicators and settings for the LCD and touch assembly.

Flicker and Signage Lights

Details on flicker and signage lights and their behavior.

Using the LSA6000

Turning the ATM On and Off

Procedure for powering the ATM system on and off.

Logging into the ATM

Steps and options for logging into the ATM system.

Powering Down the ATM

Procedures for safely powering down the ATM kiosk.

Restarting the ATM

Steps required to restart the ATM kiosk.

Reports

Overview of the two reporting options available for the LSA6000.

Viewing Cash Balance

How to access and view the cash position in the LSK BusinessView Dashboard.

Viewing Reports;Statistics;Logs

Accessing kiosk reports and logs via the LSK Portal.

Displaying Transactions

How to view transaction details and reports within LSK BusinessView.

Maintaining the LSA6000

Cleaning the ATM

Instructions for cleaning the ATM exterior and interior components.

Replacing Parts

Procedure for obtaining and installing replacement parts for the kiosk.

Updating the PC

Process for updating PC firmware and software by a technician.

Troubleshooting the LSA6000

System Power Issues

Diagnosing and resolving system power problems.

Uninterruptible Power Supply (UPS) Problems

Troubleshooting UPS issues including battery and overload conditions.

PC Unit Issues

Troubleshooting common PC unit problems like failure to boot.

LCD and Touch Assembly Issues

Troubleshooting blank screens or unresponsive touch functionality.

Cash Dispensing Unit (HCDU) Issues

Troubleshooting HCDU problems such as COM port errors or cash dispensing failures.

EMV Card Reader Problems

Troubleshooting EMV card reader connectivity and data reading issues.

Receipt Printer Problems

Diagnosing and resolving receipt printer errors like paper jams or no printing.

Encrypting PIN Pad (EPP) Problems

Troubleshooting EPP issues such as not responding to key presses.

Coin Hopper Problems

Troubleshooting coin hopper jams and dispensing failures.

Main Power Supply Problems

Diagnosing main power supply issues like no light on the ON/OFF switch.

Indicator Lights Problems

Troubleshooting issues related to indicator lights not functioning.

Speaker Problems

Diagnosing and resolving issues where there is no sound from the speakers.

ADA Earphone Jack Problems

Troubleshooting issues with the ADA earphone jack, such as no sound.

Error Codes and Diagnostics

Error 20001: Unable to load a cassette

Corrective action for errors related to loading a cassette.

Error 20010: Receipt paper jam

Corrective action for issues with receipt paper jams.

Error 20012: Receipt feed lever open

Corrective action for errors related to the receipt feed lever.

Error 20014: Thermal printer is overheated

Corrective action for when the thermal printer overheats.

Error Axxx3: Receipt paper jam

Corrective action for receipt paper jams during operation.

Error C0011: Exit sensor is not cleared

Corrective action for when the exit sensor is not cleared.

Error C0021: Double detect sensor not cleared

Corrective action for double detect sensor clearance issues.

Error C0022: 1 st cassette inlet sensor not cleared

Corrective action for 1st cassette inlet sensor clearance.

Error C0030: Main Motor encoder not synchronized

Corrective action for main motor encoder synchronization issues.

Error C0041: Failed to dispense a note

Corrective action for failures to dispense a note after a successful dispense.

Error C0055: Long note detected at exit sensor

Corrective action for detecting long notes at the exit sensor.

Error C0056: Short note detected at exit sensor

Corrective action for detecting short notes at the exit sensor.

Error C0060: 3 rd cassette inlet sensor not cleared

Corrective action for 3rd cassette inlet sensor clearance.

Error C0090: Sensor check error

Corrective action for general sensor check errors.

Global Payments LSA6000 Specifications

General IconGeneral
BrandGlobal Payments
ModelLSA6000
CategoryCash Counter
LanguageEnglish

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