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Grandstream Networks Enterprise IP Phone User Manual

Grandstream Networks Enterprise IP Phone
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About This Guide
Thank you for choosing this Enterprise IP Phone which is especially designed for power
users in the office environment. It features fashion and sleek design, abundant
telephony applications, broad interoperability with the popular 3
rd
party VoIP products,
fulfilling the VoIP deployment needs from enterprise and ITSP.
In this User Guide, you will find everything you need to quickly use your new phone. Be
sure to verify with your system administrator that your network is prepared for
configuring your IP phone. As well, be sure to read the Packing List section in this guide
before you set up and use the phone.
Declaration of Conformity
Hereby, it’s declared that this phone is in conformity with the essential
requirements and other relevant provisions of the CE, FCC.
CE Mark Warning
This is a class B device, in a domestic environment; this product may cause radio
interference, in which case the user may be required to take adequate measures.
WEEE Warning
To avoid the potential effects on the environment and human health as
a result of the presence of hazardous substances in electrical and
electronic equipment, end users of electrical and electronic equipment
should understand the meaning of the crossed-out wheeled bin symbol.
Do not dispose of WEEE as unsorted municipal waste and have to collect
such WEEE separately.

Table of Contents

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Grandstream Networks Enterprise IP Phone Specifications

General IconGeneral
BrandGrandstream Networks
ModelEnterprise IP Phone
CategoryIP Phone
LanguageEnglish

Summary

About This Guide

Declaration of Conformity

Declares conformity with CE and FCC requirements.

CE Mark Warning

Class B device warning for potential radio interference.

WEEE Warning

Information on proper disposal of electronic equipment.

Getting Started

Packing List

Lists components included in the phone package.

Assembling the Phone

Step-by-step instructions for assembling the phone.

Connect Network and Power

Guide to connecting the phone to network and power sources.

Configuration and Registration

Configuring via Web Page

Steps to configure the phone using a web browser.

Network Settings

Configuration options for network connectivity.

Account Settings

Parameters for registering SIP accounts.

Configuring via Keypad

Steps to configure settings using the phone's keypad.

Keypad Instruction

Power Indication LED

Explanation of the power indicator LED status.

Soft Keys

Description of the functions of soft keys.

DTMF Keypad

How to use the DTMF keypad for input.

DSS Key

Explains the function and usage of DSS keys.

Navigation Keys

How to use navigation keys for menu interaction.

Audio Device Control Keys

Keys for controlling audio devices like volume and mute.

Hard Feature Keys

Description of dedicated feature keys on the keypad.

LED Instruction

Table explaining the meanings of different LED indicators.

Icon Instruction

User Interface

Overview of the phone's user interface customization options.

Customizing Your Phone

General Settings

Basic settings for phone configuration.

Language

How to change the phone's display language.

Time and Date

How to set and format time and date.

Keypad Lock

How to enable and use the keypad lock feature.

Audio Settings

Adjusting volume for handset, headset, and speaker.

Ring Tones

Selecting and adjusting ring tones and volume.

Codec Selection

Supported voice codecs and their configuration.

Contact Management

Procedures for managing phone contacts.

Edit/Add/Delete Contact

Procedures for managing contacts.

Import/Export Contact list

How to import and export contact lists.

Other Settings

Key as Send

Assigning a key for sending calls.

Hot Line

Setting up the hot line feature for auto-dialing.

Anonymous call

Configuring anonymous call and rejection features.

Auto Redial

Configuring the auto redial feature for busy numbers.

Auto Answer

Setting up the auto answer function for incoming calls.

Missed call log

Enabling the saving of missed calls to history.

Programmable Key

Customizing DSS keys for specific functions.

Live Dialpad

Defining automatic dialing for numbers.

Dial Plan

Dial Plan

Establishing number patterns for dialing.

Dial Now

Configuring rules for immediate dialing based on number length.

Area Code

Setting up area codes for dialing.

Block Out

Configuring numbers that cannot be dialed.

Using the Basic Call Functions

Making a call

Step-by-step guide to making calls.

Call Methods

Different ways to initiate a call.

Call Completion

Feature to be notified when a busy line becomes available.

Answering a call

How to answer incoming calls.

Denying an incoming call

How to reject an incoming call.

DND

Configuring the Do Not Disturb feature.

Call Forward

Setting up call forwarding rules.

Intercom

Configuring and using the intercom feature.

During an Active Call

Managing call functions during an active conversation.

Mute

How to mute the microphone during a call.

Call Hold

How to place a call on hold and retrieve it.

Call Waiting

How to enable/disable call waiting.

Call Transfer

Different methods for transferring calls.

3-way Conference

How to establish a three-way conference call.

Voicemail

Accessing and configuring voicemail.

Using the Advanced Phone Functions

Account Setting

Advanced parameters for account configuration.

TLS

Information on Transport Layer Security for calls.

Network Setting

Configuration of network settings.

PC Port Setting

Configuration of the phone's PC port.

VLAN Setting

Configuring Virtual Local Area Network settings.

HTTPS

Setting up secure web transmission.

Maintenance Tasks

Administrator Mode

Understanding different phone configuration modes.

Administrator/User Password

Managing administrator and user passwords.

Reboot

How to restart the phone.

Reset to Factory

Steps to restore the phone to factory default settings.

Firmware Update

How to update the phone's firmware.

Decryption

Using AES keys for file decryption and security.

System Log Export

Exporting system logs for troubleshooting.

PCAP Trace Export

Exporting PCAP trace data for network analysis.

802.1X

DSS keys Configuration

Line

Assigning keys as line keys for user accounts.

Speed Dial

Configuring keys for speed dialing.

Intercom

Assigning keys for intercom functionality.

BLF

Configuring Busy Lamp Field for monitoring SIP accounts.

URL Record

Assigning keys for call recording via URL.

Conference

Assigning keys for conference calls.

Forward

Assigning keys for call forwarding.

Transfer

Assigning keys for call transfer.

Hold

Assigning keys for call hold.

DND

Assigning keys for Do Not Disturb function.

Redial

Assigning keys for redialing numbers.

Call Return

Assigning keys to call back the last received call.

Pick Up

Assigning keys to pick up calls from monitored extensions.

Call Park

Assigning keys for parking and retrieving calls.

Group Listening

Assigning keys for group listening function.

Voice Mail

Assigning keys to access voicemail.

DTMF

Assigning keys to send DTMF numbers.

Group Pick up

Assigning keys for group call pickup.

Paging

Assigning keys for paging.

Record

Assigning keys for call recording.

URL

Assigning keys to send HTTP requests.

Public Hold

Assigning keys for public call hold.

Private Hold

Assigning keys for private call hold.

Shared Line

Configuring keys for shared line appearance.

Tone Settings

Customizing ring tone frequencies and durations.

Voice

Ring

Trouble Shooting

I can not register to the server?

Troubleshooting steps for server registration issues.

I can't get the IP address?

Steps to resolve IP address acquisition problems.

During a call, I can not hear any voice?

Troubleshooting audio issues during calls.

Have DTMF problem?

Diagnosing and resolving DTMF related issues.

How to change the time?

Guide to changing the phone's time settings.

How to answer the incoming calls during a call?

Handling incoming calls during an active conversation.

How to refuse incoming calls during a call?

Disabling call waiting to refuse calls during a conversation.

How to update the firmware?

Instructions for updating the phone's firmware.

How to auto provision?

Consulting ISP for auto-provisioning server address.

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