Grandstream Networks UCM6200 Series Basic Configuration Guide

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UCM6200 Basic Configuration Guide
IVR (INTERACTIVE VOICE RESPONSE)
Configure IVR
IVR configuration can be accessed under the UCM6200 Web GUICall FeaturesIVR. Users could create,
edit, view and delete an IVR.
• Click on "Create New IVR" to add a new IVR.
• Click on to edit the IVR configuration.
• Click on to delete the IVR.
Figure 18: IVR – Manage IVR
Create New IVR
1. Click on “Create New IVR”.
2. Enter a Name for the IVR. This is used for referencing purposes. In this example, the user will create
“OfficeHours2”.
3. “Extension” is populated automatically by the extension range that was created in the beginning of the
tutorial. A user may choose another IVR extension within the range if desired.
4. Enable “Dial Other Extensions” to allow callers who reach the IVR to dial a direct internal extension without
having to go through voice prompts.
5. “Welcome Prompt” is the recording that will be played when a caller reaches the IVR. Users can click on
the “Prompt” link next to the dropdown box to configure a welcome prompt.

Grandstream Networks UCM6200 Series Specifications

General

Brand	Grandstream Networks
Model	UCM6200 Series
Category	PBX
Language	English