Remote maintenance
The smartbox allows convenient remote access by the installer in order to work in the project
without having to be onsite with the customer.
With remote access it is possible, for example:
– to check the state of the installation
– to adjust the conguration
– to change settings
– to view event logs
– to add or remove users
– to create or change covigrams
Covigrams.
Remote access is rst possible after project handover to the customer (administrator). There-
fore, the administrator must authorise the installer explicitly for remote maintenance.
Remote access is possible either via the mobile app or via the web app (see Call up coviva
web app).
Appendix
User proles and rights
User prole
Rights Installer
3)
Administrator User name
Dene administrator
Add user
Remove user
Create a new project
Add/remove comfort device
Add/remove Netatmo devices
Add/remove safety devices
Create groups
Edit/remove groups
Create covigrams
Edit/remove covigrams
Add to favourites
Remove from favourites
Install update before project handover
Install update after project handover
Hand over project
Accept project
Authorise for remote maintenance
Carry out remote maintenance
Change settings
3)
These rights apply for the entire project process and during remote maintenance
Table 7: User proles and rights
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