Hesai XT32M2X User Manual

7. Troubleshooting
If the following procedures cannot solve your problem, please contact Hesai technical support.
Symptoms
Points to check
Indicator light is off on the
connection box
Make sure that the following conditions are met:
•
The power adapter is properly connected and in good condition;
•
The connection box is intact;
•
Input voltage and current satisfy the requirements in Figure 11. Connection box (unit: mm).
Power on again to check if the symptom persists.
Motor is not running
Make sure that the following conditions are met:
•
The power adapter is properly connected and in good condition.
•
If a connection box is used, the connection box is intact.
•
Input voltage and current satisfy the requirements in Section 1.4 Specifications and Figure 11. Connection box
(unit: mm).
•
Web control can be accessed (see Cannot open web control);
•
The lidar is not in standby mode; this can be queried using either web control or PTC commands.
Power on again to check if the symptom persists.
Motor is running but no
output data is received,
neither on Wireshark nor on
PandarView 2
Make sure that the following conditions are met:
•
Ethernet cable is properly connected (by unplugging and plugging again).
•
Destination IP is correctly set (using either web control or PTC commands).
•
Horizontal FOV is properly set (using either web control or PTC commands).
•
Firmware of Sensor Version is correct; this can be queried using either web control or PTC commands.
•
The lidar is emitting laser light; this can be checked by using an infrared camera, an infrared sensor card, or a
phone camera without an infrared filter.
Power on again to check if the symptom persists.
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Hesai XT32M2X Specifications

General

Brand	Hesai
Model	XT32M2X
Category	Radar
Language	English