© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC4500e Card Printer User Guide, PLT-01669, 1.0
5.2.2 Error Message Table
This section provides the troubleshooting table for the error message.
• When an error occurs in the printer, the PC shows the error message on screen with
solutions.
• The display blinks in the location requiring attention. Locations can include the printer,
input hopper, magnetic encoder, flipper, card path, ribbon, and data/communication
device error.
Each table uses a 3-column presentation to display a specific or printer error message, its
cause and its solution.
• This format allows the troubleshooter to identify the error and its cause, and then perform
the procedure provided in the solution column.
• This standard mode of identifying the problem and its solution should provide an efficient
method of troubleshooting this printer.
• If you encounter problems beyond the capabilities of this error message table, you should
contact Technical Support.
Error Message Cause Solution
# 81
Unable to Feed
The printer is unable to feed a card
from the input card hopper.
Check the following, then press the Pause
button to continue.
• Verify the card thickness setting is set to
the thickness of your cards.
• Verify the Cleaning roller is properly
installed on the Ribbon Cartridge.
• Check for card slippage. If necessary,
run the Printer cleaning routine.
• Verify that your cards are within the
accepted card size range.
• Verify the cards are not sticking
together.
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