© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC4500e Card Printer User Guide, PLT-01669, 1.0
7 HID Global Technical Support
This section provides you with an efficient, step-by-step procedure to be used when
contacting HID Global Technical Support, as needed, for this card printer.
1 Contact the HID Global Technical Support Group by phone at (866)607-7339 Ext #6 or by fax at (952)
946-8492 for additional technical assistance.
OR
Contact HID Technical Support via the HID Global website.
2 Position a phone near the printer and computer so the Technician can help to troubleshoot the
3
Please have a self-test and a sample card ready when calling HID Technical Support.
7.1 Reading the Serial Numbers on a FARGO Printer
You can determine when your card printer was manufactured by reading directly from the
serial number (affixed to your card printer).
Example Explanation
Reviewing Example No. 2:
Serial Number B2050028
(2012)
• B2050028: The first two digits in the serial number indicate the year the
printer was built (e.g., the digits B2 indicate the year 2012).
• B2050028: The third and fourth digits in the serial number indicate the week
the printer was built (e.g., the digits 05 indicate week 5 of that year).
• B2050028: The last four digits indicate the sequence number for the
numeric order in which the printers were built.
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