HID FARGO DTC4500e - Page 72

Page 72 of 83
October 2013
© 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved.
DTC4500e Card Printer User Guide, PLT-01669, 1.0
Error Message Cause Solution
# 64
# 65
# 66
Reboot Required
Unspecified system error detected by
the printer firmware.
Reset the printer and try again.
If this problem persists, call for
technical assistance.
# 68
Card in Printer
A card is jammed in the print station or
card flipping area of the Printer.
Clear the jam and press the Pause
button.
# 70
Multiple Feed
Multiple cards were fed into the printer.
Verify the card thickness is set to the
thickness of your cards, then press the
Pause button.
Check for card slippage. If necessary,
run the printer cleaning routine
Verify the cleaning roller is properly
installed on the ribbon cartridge.
Verify the cards are not sticking
together.
# 81
Unable to Feed
The printer is unable to feed a card from
the input card hopper.
Check the following, then press the
Pause button to continue.
Verify the card thickness setting is set
to the thickness of your cards.
Verify the Cleaning roller is properly
installed on the Ribbon Cartridge.
Check for card slippage. If necessary,
run the Printer cleaning routine.
Verify that your cards are within the
perimeters accepted card size range.
Verify the cards are not sticking
together.
# 82 Mag Jam
A card is jammed magnetic station
Clear any cards in the magnetic station
using the buttons to move the card out.
Press the Pause button to continue.
# 91
Ribbon Out
The print ribbon has run out. Install a new ribbon.
Press the Pause button to continue or
the ON/OFF button to cancel.
# 93
Wrong Ribbon
The print ribbon installed in the printer
does not match the ribbon type selected
in the printer driver.
Change either the installed print ribbon
or the ribbon type selected in the
printer driver.
Press the Pause button to continue or
the ON/OFF button to cancel.
# 97
Ribbon Search Error
The ribbon is not able to find the next
panel correctly.
Check for jams/breaks.
Recalibrate the ribbon sensor.
If broken, repair by taping the ribbon
back on to the take- up core.
Replace the ribbon.
Press the Pause button to continue or
the ON/OFF button to cancel.