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1) If you are using the RocketStor 6661A-NVMe (RS6661A-NVMe), or another
SSD7000 series controller via our RocketStor 6661A adapter and a Thunderbolt™
3 connection, refer to the first screenshot displayed under - Appendix – Verifying
Product Installation. If the RS6661A entry is present, proceed to screenshot #2.
2) If the RocketStor 6661A entry is not displayed, this may be related to a connection
problem – move the RS6661A to another Thunderbolt™ 3 port or replace the cable
and recheck the entry.
02. Make sure the HighPoint NVMe Driver is loaded
Please refer to the Appendix - Checking the Driver status and Version to make sure
the HighPoint NVMe driver is installed properly.
1) If the HighPoint NVMe driver is not loading, proceed to step 2 – Check the
security & privacy status. If HighPoint software is blocked in the permission, you
need to click Allow.
2) If the driver is loading properly, but the WebGUI is still unable to start, please try to
restart the WEBGUI service. Please refer to Appendix - WEBGUI service restart
make settings.
If WEBGUI is still not connected, please contact our Support Department to open a
support ticket. Please make sure to include any screenshots and system information
you are able to collect (see the Appendix for more information).
03. Check the SIP status
1) Please refer to the Appendix - Checking the SIP Status .
2) If the settings are not correct for your system, please refer to the driver installation
manual for each system to reset the SIP status.
04. For T2 Systems: Make sure Secure Boot is disabled
Please refer to the Appendix - Systems with T2 chipsets – Secure Boot status . If the
setting is incorrect, you will need to reboot the system to change the setting.
05. For Apple M1 Platform: Make sure Security Policy is reduced
Please refer to the Reduced Security Policy . If the setting is incorrect, you will need to
shutdown the system to change the setting.
If you encounter any problems while checking items 01-05, please refer to the Appendix to
collect information about your system and configuration, and submit a support ticket to our
Customer Support department using our Online Support Portal
The WebGUI can't connect to a remote system
If you can't connect to a remote system, make sure raidman-httpsd is running on the target
system, and confirm that you can access the remote system via a TCP/IP connection. If you
have a firewall configured, make sure TCP port 7402 is not blocked.
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