Hitron CGNV2 - TROUBLESHOOTING; Problem: None of the LEDs Turn On; Problem: One of the LEDs does not Display as Expected

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TROUBLESHOOTING

Use this section to solve common problems with the CGNV2 and your network.

Problem: None of the LEDs Turn On

The CGNV2 is not receiving power, or there is a fault with the device.

1 Ensure that you are using the correct power adaptor.

Using a power adaptor other than the one that came with your

CGNV2 can damage the CGNV2.

Ensure that the power adaptor is connected to the CGNV2 and the wall socket

(or other power source) correctly.

3 Ensure that the power source is functioning correctly. Replace any broken fuses

or reset any tripped circuit breakers.

4 Disconnect and re-connect the power adaptor to the power source and the

CGNV2.

5 If none of the above steps solve the problem, consult your vendor.

Problem: One of the LEDs does not Display as Expected

Ensure that you understand the LED’s normal behavior (see LEDs on page 18).

2 Ensure that the CGNV2’s hardware is connected correctly; see the Quick

Installation Guide.

3 Disconnect and re-connect the power adaptor to the CGNV2.

4 If none of the above steps solve the problem, consult your vendor.