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HITRON CGNV2 USER’S GUIDE
TROUBLESHOOTING
CGNV2’s settings, you can now upload them to the CGNV2; see The Backup
Screen
on page 45.
6 If the problem persists, contact your vendor.
Problem: I Cannot Access the Internet and the DS and US LEDs
Keep Blinking
Your service provider may have disabled your Internet access; check the Cable >
System Info screen’s Network Access field (see
The System Info Screen on page
30).
Problem: I Cannot Connect My Wireless Device
1
Ensure that your wireless client device is functioning properly, and is configured
correctly. See the wireless client’s documentation if unsure.
2 Ensure that the wireless client is within the CGNV2’s radio coverage area. Bear
in mind that physical obstructions (walls, floors, trees, etc.) and electrical
interference (other radio transmitters, microwave ovens, etc) reduce your
CGNV2’s signal quality and coverage area.
3 Ensure that the CGNV2 and the wireless client are set to use the same wireless
mode and SSID (see
The Basic Screen on page 80) and security settings (see
The Security Screen on page 83).
4 Re-enter any security credentials (WEP keys, WPA(2)-PSK password, or WPS
PIN).
5 If you are using WPS’s PBC (push-button configuration) feature, ensure that you
are pressing the button on the CGNV2 and the button on the wireless client
within two minutes of one another.
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