7-7
7. TROUBLESHOOTING
7.15 SYMPTOM: NO COMMUNICATION WITH PC CONFIGURATOR
CHECK DIAGNOSTIC / ACTION
1. Is the PC showing “NO RESPONSE FROM
DEVICE”?
1. Check that INTERFACE parameter equals to
JACK in MISCELLANEOUS matrix. Wait until
end of initialization.
Check wiring.
Verify the selected product in PC software.
Verify the recorder version. If the version of
your recorder Firmware is previous than
001AC (001AB and 001AA), you must upgrade
the new Firmware.
2. Is the PC showing "ERROR MESSAGE
RECEIVED FROM DEVICE" or "BAD
DEVICE TYPE SELECTED" ?
2. The type of device is incorrectly selected. Click
on "Device" in the "Online Comm" menu and
select the right type of device you want to
communicate with.
3. Test the PC Configurator with other
recorders, test the recorder with another
PC Configurator.
3. Send back the faulty product to your nearest
Service Center.
7.16 SYMPTOM: THE ALARM FEATURE DOES NOT WORK PROPERLY
CHECK DIAGNOSTIC / ACTION
1. Check the jumper selection on relay
board. Is it correct?
1. NO: Reconfigure.
2. Check the "relay" parameter in the alarm
matrix. Is it correct?
2. NO: Reconfigure.
3. Are the connectors correctly fitted? 3. NO: Reconnect.
4. If still not correct
4. Replace the alarm board.
5. If still not correct 5. Return the faulty product to your nearest
Service Center.
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