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Support and other resources

Accessing Hewlett Packard Enterprise Support

• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:

www.hpe.com/assistance

• To access documentation and support services, go to the Hewlett Packard Enterprise Support

Center website:

www.hpe.com/support/hpesc

Information to collect

• Technical support registration number (if applicable)

• Product name, model or version, and serial number

• Operating system name and version

• Firmware version

• Error messages

• Product-specific reports and logs

• Add-on products or components

• Third-party products or components

Accessing updates

• Some software products provide a mechanism for accessing software updates through the

product interface. Review your product documentation to identify the recommended software

update method.

• To download product updates, go to either of the following:

{ Hewlett Packard Enterprise Support Center Get connected with updates page:

www.hpe.com/support/e-updates

{ Software Depot website:

www.hpe.com/support/softwaredepot

• To view and update your entitlements, and to link your contracts, Care Packs, and warranties

with your profile, go to the Hewlett Packard Enterprise Support Center More Information on

Access to Support Materials page:

www.hpe.com/support/AccessToSupportMaterials

IMPORTANT:

ccess to some updates might require product entitlement when accessed through the Hewlett

Packard Enterprise Support Center. You must have an HP Passport set up with relevant

entitlements.

Questions and Answers:

Need help?

Do you have a question about the HP 3100 Series and is the answer not in the manual?

HP 3100 Series Specifications

General