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Troubleshooting Help Zone
Hard Disk, DVD or CD-ROM Drive Test Error
Problem Possible cause To try and fix this ...
Power-On-Self-Test
displays hard disk, DVD or
CD-ROM drive test error
The drive is incorrectly
configured in the PC’s
Setup program. Refer to
page 36 or page 37.
1 Switch the PC OFF then ON.
2 When the message
Press F2 to Enter Setup
appears,
press the
F2
key. Refer to page 20.
3 Check the drive is enabled and the correct type is selected.
Run DiagTools from the Brio Assist CD-ROM to test your hard drive or from your hard drive to test the
CD-ROM drive. Refer to page 18.
You may need to update
your PC’s Basic Input
Output System (BIOS).
Create a floppy to update your PC’s BIOS. Refer to page 20.
More Advanced Troubleshooting
The drive cables are not
correctly connected.
1 Disconnect the power cord.
2 Remove the PC’s cover (refer to page 44).
3 Check the drive’s power and data cables are correctly
connected (refer to chapter 2).
4 Close the PC then switch it on and check it works.
The drive cable is not
working.
1 Disconnect the power cord.
2 Remove the PC’s cover (refer to page 44).
3 Replace the drive cable by a known working cable from the
same model of PC.
4 Close the PC then switch it on and check it works.
The drive is not working. 1 Disconnect the power cord.
2 Remove the PC’s cover (refer to page 44).
3 Replace the drive by a known working drive from the same
model of PC (refer to page 54 or page 56).
4 Close the PC then switch it on and check it works.
The system board is not
working.
1 Disconnect the power cord.
2 Remove the PC’s cover (refer to page 44).
3 Replace the system board by a known working board from
the same model of PC (refer to page 46).
4 Close the PC, reconnect the power cord and check that the
PC and drive work.
5 If the drive works, contact your authorized support provider
for further troubleshooting information.
You receive a S.M.A.R.T.
alert during the Power-On-
Self-Test.
Defective drive I
II
Im
mm
mpo
popo
por
rr
rt
tt
ta
aa
an
nn
nt
tt
t:
: :
: Carry out an immediate data backup, then contact HP
Support at
www.hp.com/go/briosupport
for a
replacement hard drive.
Refer to page 36 for more information on troubleshooting drives. There is also more DVD troubleshooting information in the
online HP Brio Center, under "Fix a Problem". If the problem persists, contact your authorized support provider
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