Contents 5
SmartStart software........................................................................................................................ 99
HP ROM-Based Setup Utility.......................................................................................................... 100
Array Configuration Utility............................................................................................................ 102
Option ROM Configuration for Arrays ........................................................................................... 102
HP ProLiant Essentials Rapid Deployment Pack ................................................................................ 102
Re-entering the server serial number and product ID......................................................................... 103
Management tools................................................................................................................................. 103
Automatic Server Recovery ........................................................................................................... 103
ROMPaq utility............................................................................................................................ 103
Integrated Lights-Out 2 technology................................................................................................. 104
Erase Utility ................................................................................................................................ 104
StorageWorks library and tape tools.............................................................................................. 104
HP Systems Insight Manager......................................................................................................... 104
Management Agents.................................................................................................................... 105
HP ProLiant Essentials Virtualization Management Software .............................................................. 105
HP Insight Server Migration software for ProLiant............................................................................. 105
HP ProLiant Essentials Performance Management Pack ..................................................................... 106
HP Insight Control Environment Suites............................................................................................. 106
Redundant ROM support .............................................................................................................. 107
USB support................................................................................................................................ 107
Internal USB functionality.............................................................................................................. 107
Diagnostic tools .................................................................................................................................... 108
HP Insight Diagnostics.................................................................................................................. 108
HP Insight Diagnostics survey functionality ...................................................................................... 108
Integrated Management Log ......................................................................................................... 108
Array Diagnostic Utility ................................................................................................................ 109
Remote support and analysis tools........................................................................................................... 109
HP Insight Remote Support software ............................................................................................... 109
Keeping the system current ..................................................................................................................... 109
Drivers ....................................................................................................................................... 109
ProLiant Support Packs ................................................................................................................. 110
Operating system version support.................................................................................................. 110
HP Smart Update Manager........................................................................................................... 110
System Online ROM flash component utility .................................................................................... 110
Change control and proactive notification ...................................................................................... 111
Care Pack .................................................................................................................................. 111
Battery replacement .................................................................................................................. 112
Troubleshooting........................................................................................................................ 114
Troubleshooting resources ...................................................................................................................... 114
Pre-diagnostic steps ............................................................................................................................... 114
Important safety information.......................................................................................................... 114
Symptom information ................................................................................................................... 116
Prepare the server for diagnosis .................................................................................................... 117
Loose connections ................................................................................................................................. 117
Service notifications............................................................................................................................... 118
Troubleshooting flowcharts ..................................................................................................................... 118
Start diagnosis flowchart .............................................................................................................. 118
General diagnosis flowchart ......................................................................................................... 119
Server power-on problems flowchart ..............................................................................................121
POST problems flowchart ............................................................................................................. 124
OS boot problems flowchart ......................................................................................................... 125
Server fault indications flowchart ................................................................................................... 127
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